Description
Evaluate, authorize, or recommend approval of consumer, mortgage, and commercial loans; advise borrowers on qualifications, terms, and repayment options; and manage the loan process from application through closing in compliance with policy and regulations.
- • Approve loans within authorized limits and refer exceptions to management.
- • Meet with applicants to gather information and answer process questions.
- • Analyze borrowers' credit, income, assets, liabilities, and collateral to assess feasibility.
- • Explain loan products, rates, terms, fees, and repayment options.
- • Obtain and verify credit reports, income documentation, and financial statements.
- • Review and update loan and credit files.
- • Check applications and agreements for completeness and policy compliance.
- • Calculate debt-to-income ratios, loan-to-value, and payment schedules.
- • Stay current on lending regulations, underwriting guidelines, and new products.
- • Submit files to underwriting or credit analysts and respond to conditions.
- • Handle applicant issues and customer complaints to resolution.
- • Cross-sell bank products and services that meet client needs.
- • Develop and maintain referral networks and prospect pipelines.
- • Prepare and present loan proposals and recommendations for approval.
- • Monitor application pipelines to ensure timely processing and closing.
- • Coordinate appraisals, title work, and third-party verifications.
- • Confer with underwriters to clear stipulations and resolve application problems.
- • Communicate application status and decisions to applicants and stakeholders.
- • Collect required disclosures and ensure regulatory compliance.
- • Maintain accurate records and document all interactions in the loan system.
- • Follow up on past-due accounts and coordinate with collections as needed.
- • Advise clients on budgeting and payment strategies related to their loans.
- • Analyze local market trends to identify lending opportunities.
- • Participate in community and networking events to generate leads.
- • Ensure funding and closing packages are complete and accurate.
- • Protect customer information and adhere to privacy and AML policies.
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Financial Services
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O*NET occupational data (work activities, skills, knowledge).
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Last reviewed: Jan 2026
