Description
Evaluate, approve, or recommend approval of personal, auto, credit card, and home-equity loans for consumers. Advise borrowers on credit options, rates, and repayment; ensure accurate documentation and regulatory compliance; and manage application processing, closing, and portfolio performance.
- • Approve consumer loans within delegated limits; refer exceptions to management for approval.
- • Meet with applicants to gather information and explain the application process.
- • Analyze income, employment, credit reports, and debt-to-income ratios to assess repayment capacity.
- • Explain personal, auto, credit card, and home-equity products, rates, fees, and terms.
- • Obtain and verify credit bureaus, income documentation, employment, and collateral details.
- • Maintain and update consumer loan files and documentation in the loan origination system.
- • Review disclosures and loan agreements for completeness, accuracy, and compliance with policy and regulations.
- • Calculate payment schedules, APR, and payoff amounts.
- • Stay current on consumer lending products, pricing, and regulatory changes.
- • Submit applications to underwriting or credit analysts and resolve conditions and stipulations.
- • Address customer issues and complaints promptly and follow through to resolution.
- • Discuss budgeting and financial goals to recommend suitable credit solutions.
- • Market and cross-sell bank products such as checking, savings, credit cards, and insurance when appropriate.
- • Train or supervise consumer lending support staff as assigned.
- • Recommend updates to consumer credit policies, lending limits, and procedures.
- • Develop referral sources with branches, community partners, and auto dealers to generate applications.
- • Monitor past-due accounts; prepare delinquency notices and recommend accounts for collections action.
- • Use eligibility criteria to assess applicants for secured and unsecured consumer lending programs.
- • Authorize collection letters and repayment reminders in accordance with policy.
- • Evaluate borrower budgets to structure repayment plans and estimate payoff timelines.
- • Work with underwriters, processors, and funding teams to clear stipulations and close loans on time.
- • Contact applicants, employers, or references to clarify information and complete documentation.
- • Reach out to delinquent borrowers to obtain payment or negotiate hardship arrangements and payment plans.
- • Counsel borrowers on responsible credit use, debt consolidation, and cash-flow management.
- • Recommend payment priorities or refinance options to reduce clients' overall interest costs.
- • Educate customers and community groups on consumer credit, borrowing options, and fraud prevention.
- • Maintain accurate account and pipeline records, updating statuses and follow-up dates.
- • Match borrowers with appropriate loan terms, collateral requirements, and optional protection products.
- • Review charged-off accounts and recommend write-offs according to policy.
- • Review billing statements, fees, and account postings for accuracy and correct discrepancies.
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Financial Services
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O*NET occupational data (work activities, skills, knowledge).
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This site includes information from O*NET by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license. Career Clutch has modified some of this information for student readability. USDOL/ETA has not approved, endorsed, or tested these modifications. O*NET® is a trademark of USDOL/ETA.
Last reviewed: Jan 2026
