Description
Oversee daily operations of a retail store, leading sales staff and coordinating merchandising, service, and back-of-house activities. Manage staffing, budgeting, inventory, and compliance while driving sales, profitability, and customer satisfaction.
- • Lead daily store operations to deliver excellent customer service and resolve escalated issues.
- • Monitor sales KPIs and service standards to ensure a quality shopping experience.
- • Schedule, assign, and adjust staff to meet traffic and workload.
- • Supervise sales, cash handling, inventory, and customer service activities.
- • Manage inventory levels; order, receive, and replenish stock to targets.
- • Maintain accurate records of sales, purchases, inventory, and requisitions.
- • Enforce safety, health, loss prevention, and security policies.
- • Inspect incoming and stored merchandise for condition and accuracy.
- • Recruit, hire, onboard, train, coach, and evaluate store employees; administer corrective actions.
- • Assist on the sales floor with selling, recovery, and visual merchandising as needed.
- • Implement store policies, goals, and procedures; communicate changes to the team.
- • Train staff on handling complex sales, objections, and service recovery.
- • Execute pricing, promotions, and markdowns in line with company guidelines and profitability goals.
- • Forecast demand and plan assortment and quantities with corporate or vendors.
- • Audit merchandise presentation, signage, and functionality to brand standards.
- • Create and manage labor schedules; approve timecards and attendance.
- • Analyze sales and inventory reports; prepare summaries and action plans for management.
- • Plan and coordinate local advertising, events, and in-store promotions; oversee displays and copy.
- • Partner with district and corporate leaders to improve processes and grow sales.
- • Apply company credit, payment, and operating procedures; handle exceptions per policy.
- • Build and manage store budgets; authorize expenses, discounts, and returns.
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Related Pathways
Marketing & Sales
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Source
Tasks & skills:
O*NET occupational data (work activities, skills, knowledge).
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This site includes information from O*NET by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license. Career Clutch has modified some of this information for student readability. USDOL/ETA has not approved, endorsed, or tested these modifications. O*NET® is a trademark of USDOL/ETA.
Last reviewed: Jan 2026
