Description
Directly supervise and coordinate activities of sales workers other than retail sales workers. May perform duties such as budgeting, accounting, and personnel work, in addition to supervisory duties.
- • Listen to and resolve customer complaints regarding services, products, or personnel.
- • Monitor sales staff performance to ensure that goals are met.
- • Hire, train, and evaluate personnel.
- • Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
- • Provide staff with assistance in performing difficult or complicated duties.
- • Plan and prepare work schedules, and assign employees to specific duties.
- • Attend company meetings to exchange product information and coordinate work activities with other departments.
- • Prepare sales and inventory reports for management and budget departments.
- • Formulate pricing policies on merchandise according to profitability requirements.
- • Examine merchandise to ensure correct pricing and display, and that it functions as advertised.
- • Analyze details of sales territories to assess their growth potential and to set quotas.
- • Visit retailers and sales representatives to promote products and gather information.
- • Keep records pertaining to purchases, sales, and requisitions.
- • Coordinate sales promotion activities, such as preparing merchandise displays and advertising copy.
- • Prepare rental or lease agreements, specifying charges and payment procedures for use of machinery, tools, or other items.
- • Inventory stock and reorder when inventories drop to specified levels.
- • Examine products purchased for resale or received for storage to determine product condition.
- • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or performing specific services.
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Related Pathways
Marketing & Sales
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Source
Tasks & skills:
O*NET occupational data (work activities, skills, knowledge).
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This site includes information from O*NET by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license. Career Clutch has modified some of this information for student readability. USDOL/ETA has not approved, endorsed, or tested these modifications. O*NET® is a trademark of USDOL/ETA.
Last reviewed: Jan 2026
