Description
Determine eligibility for unemployment insurance and workforce development services, process claims and enrollments, deliver career and reemployment support, and ensure compliance with state and federal regulations.
- • Answer job seekers' and employers' questions about unemployment insurance, training, and job-service procedures.
- • Interview claimants and participants at set intervals to certify continuing eligibility for benefits and services.
- • Explain eligibility rules, application steps, payment options, work-search requirements, and appeal rights.
- • Initiate actions to approve, adjust, deny, or end benefits or services, and issue referrals to partner agencies.
- • Collect and verify identity, employment, and income data to determine eligibility.
- • Conduct fact-finding interviews on claims and program enrollments to resolve issues.
- • Contact employers, training providers, and other sources to verify separation reasons, wages, and participation.
- • Maintain case files in workforce systems and prepare required reports.
- • Schedule adjudication or reemployment interviews to address eligibility or work-search concerns.
- • Assist clients with applications for UI, job referrals, training scholarships, supportive services, and veteran services.
- • Match clients to job openings, hiring events, and workshops; refer to career counselors or partner programs.
- • Share pertinent case information with career coaches, veterans' reps, and partner staff under privacy rules.
- • Calculate and authorize UI benefits, training vouchers, and supportive service payments within guidelines.
- • Monitor claim status, payments, and participation to ensure ongoing eligibility and timely disbursements.
- • Guide clients in creating resumes, registering in job systems, and completing claims and program paperwork.
- • Identify and investigate potential fraud, overpayments, and work-search noncompliance; document findings.
- • Conduct periodic eligibility reviews, worksite or training provider visits, and quality checks to ensure compliance.
Related specializations
Interview options
Interview options
Interviewee gender
Interviewee accent
Interview time
Related Pathways
Public Service & Safety
View
Source
Tasks & skills:
O*NET occupational data (work activities, skills, knowledge).
Learn more
Sources & Standards:
This site includes information from O*NET by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license. Career Clutch has modified some of this information for student readability. USDOL/ETA has not approved, endorsed, or tested these modifications. O*NET® is a trademark of USDOL/ETA.
Last reviewed: Jan 2026
