Description
Determine eligibility and manage placement, leasing, and compliance for public housing and rental assistance programs; counsel applicants and tenants, coordinate with landlords, and ensure adherence to housing regulations and agency policies.
- • Answer applicants' and landlords' questions about housing programs, waitlists, and procedures.
- • Conduct intake interviews to assess eligibility for public housing and rental assistance.
- • Explain eligibility rules, occupancy standards, payment methods, and fair housing rights.
- • Collect, verify, and evaluate income, assets, and household data to determine eligibility.
- • Contact employers, landlords, and other sources to complete third-party verifications.
- • Initiate approvals, denials, terminations, or referrals to other housing resources.
- • Calculate tenant rent portions, utility allowances, and subsidy amounts; authorize payments.
- • Prepare and process applications, vouchers, leases, and housing assistance contracts.
- • Schedule and complete annual, interim, and move-in recertifications.
- • Coordinate unit inspections, track corrections, and ensure compliance with standards.
- • Monitor ongoing assistance payments and resolve billing or overpayment issues.
- • Maintain case records and produce required reports in agency systems.
- • Provide counseling and referrals to services that support housing stability and employment.
- • Investigate potential fraud, program abuse, or lease violations and document findings.
- • Conduct home visits and occupancy reviews to verify compliance.
- • Arrange and document informal reviews or hearings on eligibility or program actions.
- • Engage and support landlords through outreach, education, and conflict resolution.
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Public Service & Safety
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Source
Tasks & skills:
O*NET occupational data (work activities, skills, knowledge).
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This site includes information from O*NET by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license. Career Clutch has modified some of this information for student readability. USDOL/ETA has not approved, endorsed, or tested these modifications. O*NET® is a trademark of USDOL/ETA.
Last reviewed: Jan 2026
