Description
Determine eligibility of persons applying to receive assistance from government programs and agency resources, such as welfare, unemployment benefits, social security, and public housing.
- • Answer applicants' questions about benefits and claim procedures.
- • Interview benefits recipients at specified intervals to certify their eligibility for continuing benefits.
- • Interpret and explain information such as eligibility requirements, application details, payment methods, and applicants' legal rights.
- • Initiate procedures to grant, modify, deny, or terminate assistance, or refer applicants to other agencies for assistance.
- • Compile, record, and evaluate personal and financial data to verify completeness and accuracy, and to determine eligibility status.
- • Interview and investigate applicants for public assistance to gather information pertinent to their applications.
- • Check with employers or other references to verify answers and obtain further information.
- • Keep records of assigned cases, and prepare required reports.
- • Schedule benefits claimants for adjudication interviews to address questions of eligibility.
- • Prepare applications and forms for applicants for such purposes as school enrollment, employment, and medical services.
- • Refer applicants to job openings or to interviews with other staff, in accordance with administrative guidelines or office procedures.
- • Provide social workers with pertinent information gathered during applicant interviews.
- • Compute and authorize amounts of assistance for programs, such as grants, monetary payments, and food stamps.
- • Monitor the payments of benefits throughout the duration of a claim.
- • Provide applicants with assistance in completing application forms, such as those for job referrals or unemployment compensation claims.
- • Investigate claimants for the possibility of fraud or abuse.
- • Conduct annual, interim, and special housing reviews and home visits to ensure conformance to regulations.
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Public Service & Safety
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Source
Tasks & skills:
O*NET occupational data (work activities, skills, knowledge).
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Sources & Standards:
This site includes information from O*NET by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license. Career Clutch has modified some of this information for student readability. USDOL/ETA has not approved, endorsed, or tested these modifications. O*NET® is a trademark of USDOL/ETA.
Last reviewed: Jan 2026
