Description
Coordinate student services, resources, and support programs to enhance student success, retention, and engagement. Serve as a central point of contact, triage student needs, connect students with academic, wellness, and career services, and ensure compliance and accurate records.
- • Maintain accurate and complete student records in compliance with laws, policies, and regulations.
- • Coordinate crisis response and referrals when difficult situations arise on campus.
- • Promote persistence by connecting students with tutoring, learning resources, and academic skills support.
- • Provide students with information on degree requirements, registration, financial aid processes, and campus resources.
- • Facilitate workshops and information sessions on orientation, success strategies, and career or transfer planning.
- • Conduct follow-ups with students to confirm services met their needs and track outcomes.
- • Prepare data and activity reports for leadership and compliance.
- • Plan and manage orientation programs and transition events for new and returning students.
- • Assess student needs and coordinate referrals to counseling, disability services, financial aid, housing, or community resources.
- • Offer job search and career-readiness workshops in collaboration with career services.
- • Present to faculty, staff, and community partners about available student support services.
- • Compile and analyze student success, retention, and engagement data to guide services and initiatives.
- • Provide faculty and staff with information to help students secure internships, work-study, or employment resources.
- • Review degree audits and academic progress to support graduation and transfer pathways; assist with petitions as needed.
- • Guide students to appropriate programs or majors based on interests, aptitudes, and assessments, referring to advisors as needed.
- • Coordinate wellness, prevention, and conflict-resolution programming.
- • Coordinate accommodations and accessible services for students with disabilities in partnership with disability services.
- • Collect intake information on students’ background, goals, and barriers to inform service plans.
- • Develop and oversee peer mentoring, peer advising, and tutoring programs.
- • Connect qualified students with campus employment, internships, or external placement services.
- • Sponsor or support student organizations, clubs, and co-curricular events.
- • Communicate with parents or guardians, faculty, and administrators, consistent with FERPA, to address student progress and resource needs.
- • Administer or coordinate assessments and interpret results to identify strengths and support needs.
- • Recognize and report concerns such as abuse, food or housing insecurity, or mental health needs, and coordinate interventions.
- • Advise on course selection, scheduling, and academic policies; triage to advisors or counselors for complex issues.
- • Collaborate with academic departments on program changes, student success initiatives, and scheduling that impact services.
- • Monitor student engagement and behavior in campus settings to identify support needs and make referrals.
- • Attend meetings, trainings, and committees to stay current and improve services.
- • Plan and promote career, transfer, and employment-related events in partnership with career services.
- • Help communicate and uphold student conduct policies and procedures.
- • Build relationships with employers and community partners to expand internship and service opportunities.
- • Support recruitment, yield, and enrollment initiatives through outreach and events.
- • Train, schedule, and supervise student workers and program interns.
- • Provide short-term, non-clinical support and case management; escalate to licensed counselors when appropriate.
- • Maintain a curated directory of off-campus counseling, legal, and social services and manage referrals.
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Tasks & skills:
O*NET occupational data (work activities, skills, knowledge).
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This site includes information from O*NET by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license. Career Clutch has modified some of this information for student readability. USDOL/ETA has not approved, endorsed, or tested these modifications. O*NET® is a trademark of USDOL/ETA.
Last reviewed: Jan 2026
