Description
Install, repair, and maintain desktop and laptop computers, operating systems, and peripherals; diagnose hardware and software issues, perform upgrades, and support end users on-site or remotely.
- • Communicate with users to gather details of computer problems and service history.
- • Reassemble and test computers after repairs or part replacements.
- • Travel to client sites or user workstations to provide onsite service.
- • Install, configure, and image operating systems and application software.
- • Advise users on computer operation, maintenance, security, and best practices.
- • Test new systems and configurations to ensure proper operation.
- • Build or upgrade systems to specifications using appropriate tools.
- • Operate diagnostic software to verify functionality of components and systems.
- • Maintain service tickets, repair logs, and asset records.
- • Set up and configure new computers, monitors, and peripherals.
- • Maintain spare parts and order replacements as needed for repairs.
- • Install firmware and driver updates; add or replace memory, storage, or other components.
- • Calibrate and configure displays, input devices, and BIOS/UEFI settings.
- • Test power supplies, boards, and circuits using multimeters or diagnostic tools.
- • Repair or replace components such as motherboards, fans, keyboards, and power supplies.
- • Complete service reports, time tracking, and expense documentation.
- • Disassemble laptops and desktops to inspect components for damage or wear.
- • Clean systems, remove dust, and apply thermal compound to maintain cooling.
- • Deploy software images, scripts, or configurations across multiple systems.
- • Read manuals, schematics, and configuration guides to determine settings and procedures.
- • Run and terminate network cables; connect systems to power and network equipment.
- • Monitor and analyze system performance logs to identify recurring issues.
- • Remove malware, resolve boot issues, and recover data when possible.
- • Provide training or guidance to junior technicians or end users.
- • Maintain and calibrate diagnostic equipment as required.
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Tasks & skills:
O*NET occupational data (work activities, skills, knowledge).
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This site includes information from O*NET by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license. Career Clutch has modified some of this information for student readability. USDOL/ETA has not approved, endorsed, or tested these modifications. O*NET® is a trademark of USDOL/ETA.
Last reviewed: Jan 2026
