Description
Lead the company’s day-to-day operations and execution of strategy, translating CEO and board direction into scalable processes and results. Oversee cross-functional operations, budgets, and performance to deliver growth, efficiency, quality, and compliance through subordinate leaders.
- • Translate corporate strategy into operational plans, milestones, and KPIs.
- • Direct operational budgeting, forecasting, and cost control to achieve margin and cash goals.
- • Analyze end-to-end operations to assess performance, capacity, and improvement opportunities.
- • Lead production, fulfillment, logistics, and service delivery to meet quality, cost, and on-time targets.
- • Establish and enforce operating policies, standards, and SOPs across functions and sites.
- • Build and lead a high-performing operations leadership team; hire, develop, and plan succession.
- • Review operational reports and dashboards and drive data-informed decisions.
- • Negotiate and manage supplier, outsourcing, and strategic partner agreements.
- • Design organizational structure, roles, and accountability for efficient cross-functional execution.
- • Chair operating reviews and cross-functional steering committees to align priorities.
- • Implement continuous improvement programs (e.g., Lean, Six Sigma) to increase productivity and quality.
- • Develop and execute corrective action plans to resolve performance gaps and incidents.
- • Oversee procurement, inventory, and S&OP to balance demand, supply, and working capital.
- • Coordinate with the CFO on operational P&L, capex prioritization, and ROI tracking.
- • Partner with the CTO/CIO to deploy technology, automation, and data systems (ERP, QMS, WMS) that scale operations.
- • Ensure compliance with applicable regulations, certifications, and internal controls across operations.
- • Lead enterprise risk management for operations, including safety, security, and business continuity.
- • Establish service levels and customer experience metrics; resolve escalations from key accounts.
- • Prepare and present operational performance, budgets, and risks to the CEO and board.
- • Oversee facilities, site selection, capacity expansion, and major capital projects.
- • Coordinate development of budgetary control, recordkeeping, and audit processes for operations.
- • Direct workforce planning, labor strategy, and employee relations for frontline and operations staff.
- • Lead operational due diligence and integration for mergers, partnerships, and new market entries.
- • Monitor regulatory and industry changes and update policies and processes accordingly.
- • Represent the company with key suppliers, regulators, and community stakeholders on operational matters.
- • Conduct root-cause investigations of service failures, safety incidents, or compliance issues and oversee remediation.
- • Coordinate crisis response and incident communications for operational disruptions.
- • Drive ESG, sustainability, and waste-reduction initiatives within operations.
- • Develop training, knowledge management, and change management programs to embed new processes.
- • Align sales, product, and finance teams on demand plans, pricing impacts on operations, and launch readiness.
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Management & Entrepreneurship
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Tasks & skills:
O*NET occupational data (work activities, skills, knowledge).
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This site includes information from O*NET by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license. Career Clutch has modified some of this information for student readability. USDOL/ETA has not approved, endorsed, or tested these modifications. O*NET® is a trademark of USDOL/ETA.
Last reviewed: Jan 2026
