Description
Plan, direct, and optimize distribution operations—receiving, warehousing, order fulfillment, and outbound transportation—while ensuring service, cost, safety, and regulatory compliance.
- • Supervise teams handling receiving, storage, picking, packing, and shipping.
- • Develop and enforce warehouse safety and security programs.
- • Inspect facilities, material handling equipment, and fleet assets; schedule maintenance, repairs, or replacements.
- • Plan and manage staff schedules, workloads, and performance to meet operational standards.
- • Partner with sales, customer service, order management, and finance to integrate distribution processes.
- • Analyze distribution and transportation options to optimize cost and service.
- • Resolve distribution and transportation issues, system problems, and customer escalations.
- • Create and maintain SOPs and contingency plans for receiving, storage, picking, shipping, and returns.
- • Monitor compliance with policies, SOPs, OSHA and DOT rules, environmental standards, and labor agreements.
- • Evaluate financial impact of routing changes, mode shifts, volume mixes, and carrier selections.
- • Track inventory accuracy, cycle counts, and stock levels to meet service targets.
- • Define and manage KPIs for order accuracy, on-time shipping, dock-to-stock, and cost.
- • Prepare, track, and control distribution center budgets.
- • Oversee import/export shipments for regulatory compliance and documentation.
- • Recommend rate changes, schedules, and process improvements to leadership.
- • Recruit, onboard, and develop warehouse associates and supervisors.
- • Provide sales and billing with accurate freight terms, surcharges, and accessorials.
- • Analyze spend and productivity data to drive cost reductions and service improvements.
- • Coordinate with production, procurement, and sales to align inbound supply and outbound demand.
- • Implement customer-specific shipping requirements, labeling, EDI, and reporting.
- • Maintain reports, metrics dashboards, SOPs, training logs, and safety records.
- • Review freight bills, manifests, and customs documents for accuracy and compliance.
- • Drive sustainability by optimizing routes, trailer utilization, and energy use.
- • Evaluate 3PLs, carriers, and vendors for cost, service, safety, and ESG performance.
- • Negotiate carrier contracts, 3PL services, and insurance terms.
- • Plan facility layouts, slotting, racking, and equipment purchases to increase capacity.
- • Direct inbound and outbound operations, safety performance, and quality management.
- • Lead continuous improvement and WMS/TMS enhancements.
- • Recommend and justify capital investments to improve throughput and service.
- • Use forecasts, orders, and historical data to plan labor and allocate work for peaks.
Related specializations
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Supply Chain & Transportation
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Tasks & skills:
O*NET occupational data (work activities, skills, knowledge).
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This site includes information from O*NET by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license. Career Clutch has modified some of this information for student readability. USDOL/ETA has not approved, endorsed, or tested these modifications. O*NET® is a trademark of USDOL/ETA.
Last reviewed: Jan 2026
