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Description
Process undeliverable-as-addressed and forwarded mail for USPS. Examine, research, and mark up mailpieces for forwarding, return, or disposal; operate PARS/CFS terminals and labeling equipment; key and update forwarding records; apply endorsements and labels; prepare dispatches and maintain logs; and coordinate with carriers and processing centers in compliance with USPS policies.
Job tasks Attributes
  • • Route mailpieces via PARS/CFS based on active forwarding orders and USPS rules.
  • • Bundle and label forwarded and return-to-sender mail for dispatch per deadlines and complete dispatch records.
  • • Train new clerks on forwarding systems, markup procedures, and privacy requirements.
  • • Distribute UAA mail and change-of-address forms to appropriate units or carrier routes.
  • • Operate PARS/CFS terminals, barcode scanners, OCR equipment, and label printers; key forwarding orders and corrections.
  • • Research addresses using AMS, NCOA data, and directory tools to resolve exceptions.
  • • Clear jams and restart forwarding, labeling, and conveyance equipment.
  • • Verify address legibility, forwarding eligibility and time limits, postage due, and required endorsements.
  • • Open, stage, and label trays, tubs, and sacks for forwarded, RTS, and nixie mail streams.
  • • Rewrap or sleeve damaged pieces before applying forwarding or return labels.
  • • Move trays and sacks of forwarded/UAA mail using carts, pallet jacks, or powered equipment.
  • • Hand sort odd-sized or exception pieces and segregate items requiring manual markup or special handling.
  • • Load and unload dispatch containers for forwarded and returned mail.
  • • Hand-endorse and date-stamp items when system labels or endorsements cannot be applied.
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Source
Tasks & skills: O*NET occupational data (work activities, skills, knowledge). Learn more
Sources & Standards: This site includes information from O*NET by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license. Career Clutch has modified some of this information for student readability. USDOL/ETA has not approved, endorsed, or tested these modifications. O*NET® is a trademark of USDOL/ETA.
Last reviewed: Jan 2026
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