Description
Identify, source, and sell replacement parts and equipment while advising customers and coordinating inventory in repair shop, dealership, or parts store settings.
- • Manage shipments by selecting methods, estimating costs, and tracking packages.
- • Use electronic catalogs, VIN/serial lookups, or systems to find part numbers and pricing.
- • Determine required parts from inspections, fault descriptions, or customer requests.
- • Receive and fulfill phone, counter, and online orders.
- • Prepare quotes, sales slips, or sales contracts.
- • Process payments and obtain credit approvals.
- • Recommend substitutions, superseded parts, or modifications when exact items are unavailable.
- • Inspect returned parts and process exchanges or refunds per policy.
- • Bin, label, and store parts using established location systems.
- • Explain part function, compatibility, and basic installation.
- • Demonstrate equipment or accessories and explain operation.
- • Merchandise new items and maintain displays.
- • Measure parts with precision tools to verify fit or machinability.
- • Perform light assembly or minor part repairs when appropriate.
- • Pull orders from stock and place special or back orders as needed.
- • Resolve customer issues and provide updates on back-ordered items.
- • Maintain inventory accuracy, conduct cycle counts, and update records.
- • Coordinate parts delivery and pickup with drivers or carriers.
- • Keep the counter, stockroom, and work areas clean and organized.
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Marketing & Sales
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Source
Tasks & skills:
O*NET occupational data (work activities, skills, knowledge).
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Sources & Standards:
This site includes information from O*NET by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license. Career Clutch has modified some of this information for student readability. USDOL/ETA has not approved, endorsed, or tested these modifications. O*NET® is a trademark of USDOL/ETA.
Last reviewed: Jan 2026
