Description
Sell spare and replacement parts and related equipment in a repair shop or parts store, assisting customers with identification, ordering, and purchase.
- • Look up part numbers and prices using catalogs, microfiche, or computer systems.
- • Identify required replacement parts from inspections, customer requests, or malfunction descriptions.
- • Receive and fill phone and online orders for parts.
- • Prepare sales slips, invoices, or sales contracts.
- • Process payments and obtain credit authorizations.
- • Advise on substitutions or modifications when exact parts are unavailable.
- • Inspect returned parts for defects and exchange or refund per policy.
- • Stock, label, and organize parts according to inventory systems.
- • Explain part use, fitment, and features based on equipment knowledge.
- • Demonstrate equipment and explain operation to customers.
- • Merchandise new items and maintain displays.
- • Measure parts with precision tools to assess machinability or compatibility.
- • Perform minor repairs or assembly on parts or equipment.
- • Fill orders from stock and place special orders when items are out of stock.
- • Handle customer inquiries, complaints, and back-order updates.
- • Locate parts and maintain accurate inventory records.
- • Pick up and deliver parts to customers or service bays.
- • Maintain a clean and safe work and stock area.
- • Arrange shipping, compare rates, and track deliveries.
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Related Pathways
Marketing & Sales
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Source
Tasks & skills:
O*NET occupational data (work activities, skills, knowledge).
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Sources & Standards:
This site includes information from O*NET by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license. Career Clutch has modified some of this information for student readability. USDOL/ETA has not approved, endorsed, or tested these modifications. O*NET® is a trademark of USDOL/ETA.
Last reviewed: Jan 2026
