Description
Support the parts department by receiving, storing, issuing, and tracking spare and replacement parts; assist customers and technicians with part identification, orders, and returns in a repair shop or parts store.
- • Look up part numbers, availability, and pricing using catalogs or computer systems.
- • Identify required replacement parts from inspections, customer requests, or malfunction descriptions.
- • Receive and fulfill phone, counter, and online parts orders.
- • Process payments and verify credit authorizations.
- • Recommend substitutions or compatible alternatives when exact parts are unavailable.
- • Inspect returned parts, process exchanges or refunds, and update records.
- • Receive incoming shipments; verify quantities and condition; enter stock into inventory.
- • Label, bin, and store parts in the stockroom per established systems.
- • Provide basic product information on part usage, fitment, and features.
- • Set up and replenish merchandise displays.
- • Measure parts with precision tools to confirm specifications or possible machining.
- • Coordinate part repairs, warranty claims, or send-outs as directed.
- • Pull orders from stock and place special orders for out-of-stock items.
- • Communicate with customers about order status, backorders, and complaints.
- • Conduct cycle counts, track inventory levels, and reconcile discrepancies.
- • Arrange pickup and delivery of parts as needed.
- • Keep counter, stockroom, and work areas organized, safe, and clean.
- • Research shipping options, prepare packages, and track shipments.
- • Prepare pick tickets, sales slips, and invoices.
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Source
Tasks & skills:
O*NET occupational data (work activities, skills, knowledge).
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This site includes information from O*NET by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license. Career Clutch has modified some of this information for student readability. USDOL/ETA has not approved, endorsed, or tested these modifications. O*NET® is a trademark of USDOL/ETA.
Last reviewed: Jan 2026
