Description
Sell and distribute automotive parts and accessories in a dealership, repair shop, or auto parts store; identify parts, process orders, and support technicians and retail customers.
- • Use OEM and aftermarket catalogs/EPCs to look up part numbers, pricing, and fitment by VIN or year/make/model.
- • Identify required replacement parts from vehicle inspections, customer requests, or symptom descriptions.
- • Receive and fill counter, phone, and online automotive parts orders.
- • Prepare invoices, work order parts lines, pick tickets, and sales receipts.
- • Process payments and obtain credit or account authorizations.
- • Recommend equivalent, upgraded, or remanufactured parts when OEM items are unavailable; explain fitment and warranty impacts.
- • Inspect and process returns and warranty parts; exchange, credit, or refund per policy.
- • Bin, label, and shelve parts using the store’s bin location system.
- • Explain part functions, compatibility, and basic installation considerations to customers and technicians.
- • Demonstrate tools, accessories, or equipment when appropriate.
- • Merchandise and replenish retail displays and promotional end caps.
- • Measure or compare parts with calipers, micrometers, or gauges to verify fit or identify alternatives.
- • Perform minor assembly or testing such as wiper blade assembly, battery testing, or headlamp bulb fit verification.
- • Fill orders from stock and place special orders; provide ETAs and track backorders.
- • Resolve customer issues and update customers and technicians on order status.
- • Conduct cycle counts; locate, label, and maintain accurate inventory records.
- • Arrange pickup and delivery of parts to shops or customers; manage driver routes.
- • Maintain a clean, safe parts counter, stockroom, and shipping/receiving area.
- • Prepare shipments, select carriers, quote shipping costs, and track packages; handle core returns.
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Marketing & Sales
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Tasks & skills:
O*NET occupational data (work activities, skills, knowledge).
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This site includes information from O*NET by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license. Career Clutch has modified some of this information for student readability. USDOL/ETA has not approved, endorsed, or tested these modifications. O*NET® is a trademark of USDOL/ETA.
Last reviewed: Jan 2026
