Description
Lead the housekeeping department, overseeing staff, standards, schedules, and resources to deliver clean, safe, and well-maintained facilities and exceptional service.
- • Oversee infection prevention and sanitation protocols throughout the facility.
- • Inspect completed work to ensure compliance with standards and specifications.
- • Plan and publish employee work schedules and shift assignments.
- • Assist with cleaning during peak periods or emergencies.
- • Investigate and resolve service or equipment complaints with corrective actions.
- • Coordinate activities with other departments to deliver timely services.
- • Inspect and assess facility conditions to determine required cleaning or repairs.
- • Select appropriate cleaning agents and methods for varied surfaces and textiles.
- • Train staff on policies, procedures, safety, and equipment use and care.
- • Oversee issuance and control of supplies, keys, and equipment.
- • Forecast staffing and inventory needs to support scheduling and ordering.
- • Manage inventory to maintain adequate levels of linens, chemicals, and equipment.
- • Conduct performance evaluations and recommend promotions, transfers, or discipline.
- • Coach staff to resolve performance issues and communicate policy updates.
- • Develop and enforce housekeeping SOPs, quality metrics, and service standards.
- • Coordinate repairs, renovations, and replacement of furnishings with maintenance or vendors.
- • Source, select, and purchase equipment, supplies, and linens.
- • Identify and implement process improvements to elevate service and efficiency.
- • Maintain records for labor hours, payroll, budgets, training, and compliance.
- • Recruit, interview, hire, and onboard new housekeeping employees.
- • Oversee in-house laundry and manage contracted cleaning or valet services.
- • Communicate room and area status to front desk, admitting, or operations leaders.
- • Prepare and manage departmental budgets, cost estimates, and variance analyses.
- • Compile and present reports on occupancy, work completed, staffing, and expenses.
- • Ensure cleaning equipment is properly maintained, repaired, and safe to use.
- • Coordinate public-area cleanliness and liaise with grounds and facilities for exterior upkeep.
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Hospitality, Events & Tourism
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Tasks & skills:
O*NET occupational data (work activities, skills, knowledge).
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This site includes information from O*NET by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license. Career Clutch has modified some of this information for student readability. USDOL/ETA has not approved, endorsed, or tested these modifications. O*NET® is a trademark of USDOL/ETA.
Last reviewed: Jan 2026
