Description
Process guest orders and payments for food and beverages, operate POS systems, issue receipts, coordinate order fulfillment, and maintain a clean, well-stocked checkout area while delivering prompt, courteous service and verifying age for alcohol when required.
- • Keep counters, registers, and beverage stations clean and sanitized.
- • Wipe up spills and remove trash around the service counter.
- • Fill beverage or ice dispensers and restock bottled drinks.
- • Monitor and restock grab-and-go cases or pastry displays.
- • Coordinate with kitchen and bar staff on order status or substitutions.
- • Carry food trays from the pass or counter to guests when needed.
- • Handle online, phone, or third-party pickup orders.
- • Respond to customer requests or locate items at the counter area.
- • Follow cash-handling, food safety, and allergen procedures.
- • Assist with end-of-shift reports and deposit preparation.
- • Operate POS registers to process cash, card, and mobile payments.
- • Open and close cash drawers; count, balance, and reconcile tills.
- • Enter food and beverage orders accurately and send to kitchen or bar.
- • Issue receipts, make change, and process refunds, voids, or exchanges per policy.
- • Greet customers, answer menu questions, and upsell specials or add-ons.
- • Verify customer age and ID for alcoholic beverage purchases.
- • Package and hand off completed orders to guests.
- • Maintain line flow and call out order numbers.
- • Stock the register area with cups, lids, straws, napkins, condiments, and bags.
- • Refill condiment stations and to-go utensil dispensers near the counter.
- • Maintain adequate supplies of receipt paper and register materials.
- • Clean and polish display cases and equipment in the service area.
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Hospitality, Events & Tourism
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Source
Tasks & skills:
O*NET occupational data (work activities, skills, knowledge).
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This site includes information from O*NET by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license. Career Clutch has modified some of this information for student readability. USDOL/ETA has not approved, endorsed, or tested these modifications. O*NET® is a trademark of USDOL/ETA.
Last reviewed: Jan 2026
