Description
Compose and manage written communications regarding delinquent accounts, billing disputes, and payment arrangements. Gather and verify account data to craft compliant responses, past-due notices, and settlement offers, coordinating with internal teams to resolve balances and document outcomes.
- • Prepare collection letters, billing dispute responses, payment reminders, settlement offers, and related correspondence.
- • Compile account and correspondence data to produce aging and collections activity reports.
- • Present clear explanations of collection policies, payment options, and applicable regulations in all communications.
- • Review incoming mail and email to identify disputes, hardship claims, or payment intentions and determine next steps.
- • Send timely acknowledgments confirming receipt of disputes, payments, or proposals.
- • Review outbound correspondence for accuracy and compliance; assemble enclosures and submit for approval or signature.
- • Maintain organized account files and control logs of all collection correspondence and promises to pay.
- • Gather invoices, statements, payment histories, and contracts to validate debts and attach to responses.
- • Complete and tailor form past-due notices, validation letters, and payment plan confirmations.
- • Route complex disputes, bankruptcy notices, fraud claims, or legal matters to appropriate departments.
- • Compose letters addressing delinquent balances, billing errors, charge disputes, hardship requests, and credit reporting issues.
- • Ensure payments received by mail are logged, reconciled, and securely processed.
- • Calculate payoff amounts, fees, interest, and settlements; communicate balances due and payment instructions.
- • Prepare time-sensitive notices and agreements for certified or tracked delivery.
- • Confer with finance, customer service, and compliance on feasibility of payment plans, settlements, or account adjustments.
- • Set up approved payment plans or settlements and confirm terms in writing.
- • Compile data to support credit reporting updates, account write-offs, or escalations.
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Financial Services
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Tasks & skills:
O*NET occupational data (work activities, skills, knowledge).
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Last reviewed: Jan 2026
