Description
Provide onsite and remote desktop support to end users, resolving issues with workstations, operating systems, applications, and peripherals. Install, configure, and maintain PCs, laptops, printers, and standard software; manage imaging, updates, and user accounts. Document work in the ticketing system and escalate when necessary to minimize downtime.
- • Support conference room A/V and meeting setups.
- • Respond to tickets, calls, and walk-ups for desktop support.
- • Troubleshoot Windows/macOS, Office, browsers, VPN, and common apps.
- • Image and configure workstations using standard build tools.
- • Set up new hires: provision hardware and required software.
- • Create, modify, and disable user accounts and permissions.
- • Perform repairs and replacements for PCs, laptops, monitors, and printers.
- • Maintain asset inventory and configuration documentation.
- • Monitor endpoint, print, and peripheral health and performance.
- • Resolve Ethernet, Wi-Fi, and VPN connectivity issues at the desk.
- • Back up, transfer, and recover user data during migrations.
- • Provide desk-side and remote user training and guidance.
- • Escalate complex issues and coordinate vendor warranty service.
- • Write and maintain knowledge base articles and standard operating procedures.
- • Follow security standards, including encryption and endpoint protection.
- • Install and update software; apply patches per policy.
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Tasks & skills:
O*NET occupational data (work activities, skills, knowledge).
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This site includes information from O*NET by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license. Career Clutch has modified some of this information for student readability. USDOL/ETA has not approved, endorsed, or tested these modifications. O*NET® is a trademark of USDOL/ETA.
Last reviewed: Jan 2026
