Description
Monitor and control enterprise computer systems and peripherals. Execute scheduled jobs, backups, and print runs; load media; and track system performance. Respond to alerts and incidents, troubleshoot routine issues, and escalate complex problems. Maintain logs and follow run books to ensure reliable, timely processing.
- • Monitor consoles and dashboards to ensure system availability and successful batch processing.
- • Start, stop, and schedule jobs and print runs per run books and calendars.
- • Enter commands and verify system responses to confirm correct operations and detect errors.
- • Perform backups, restores, and media rotations; load and mount tapes or other media.
- • Operate and maintain printers and peripherals; replenish supplies and clear jams.
- • Escalate hardware, software, or network issues to administrators or vendors per procedures.
- • Log production runs, incidents, changes, and resolutions in ticketing and operation logs.
- • Troubleshoot job failures using SOPs; restart, rerun, or resubmit as required.
- • Set up, power-cycle, and perform basic maintenance on servers and consoles as directed.
- • Monitor and report data center environmental conditions, power, and physical security.
- • Follow change, incident, and release management processes and meet SLAs.
- • Read run books and technical manuals; attend training to keep operations knowledge current.
- • Assist users with job submission, output retrieval, and print distribution.
- • Perform scheduled system health checks and capacity monitoring; escalate trends.
- • Support disaster recovery tests, backup validation, and failover exercises; document results.
- • Participate in shift handoffs and provide 24x7 coverage as scheduled.
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O*NET occupational data (work activities, skills, knowledge).
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Last reviewed: Jan 2026
