Description
Analyze, configure, and support enterprise applications for business users. Troubleshoot issues, gather requirements, optimize workflows, and coordinate upgrades, integrations, and testing to ensure reliable, secure application performance.
- • Respond to user inquiries and resolve issues related to enterprise applications and workflows.
- • Monitor application performance, jobs, and interfaces; tune configurations as needed.
- • Configure, install, and patch application software per specifications.
- • Provision and audit user access, roles, and security within applications.
- • Maintain support tickets, change records, configurations, and knowledge base articles.
- • Analyze logs, data, and documentation to diagnose incidents and root causes.
- • Elicit, document, and prioritize business requirements for new features or enhancements.
- • Design and execute test plans for fixes, integrations, and releases; validate results.
- • Create user guides, release notes, and training materials; conduct user training.
- • Coordinate with vendors to escalate defects, apply patches, and plan roadmaps.
- • Evaluate application solutions and recommend upgrades, optimizations, or decommissioning.
- • Ensure data integrity, compliance, and privacy within application workflows.
- • Plan and coordinate deployments, migrations, and scheduled releases.
- • Configure and customize workflows, fields, reports, and dashboards to meet business needs.
- • Perform feasibility, impact, and cost-benefit analyses for proposed changes.
- • Lead or support cross-functional project teams during implementations and upgrades.
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Healthcare & Human Services
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Tasks & skills:
O*NET occupational data (work activities, skills, knowledge).
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This site includes information from O*NET by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license. Career Clutch has modified some of this information for student readability. USDOL/ETA has not approved, endorsed, or tested these modifications. O*NET® is a trademark of USDOL/ETA.
Last reviewed: Jan 2026
