Description
Provide technical support to users by troubleshooting hardware, software, and network issues in person, by phone, and online. Install and configure systems and peripherals, assist with operating systems and applications, document solutions, and escalate complex problems as needed.
Abilities
Verbal Abilities
- • Oral Comprehension
- • Written Comprehension
- • Oral Expression
- • Written Expression
Idea Generation and Reasoning Abilities
- • Fluency of Ideas
- • Problem Sensitivity
- • Deductive Reasoning
- • Inductive Reasoning
- • Information Ordering
- • Category Flexibility
Perceptual Abilities
- • Perceptual Speed
Attentiveness
- • Selective Attention
Fine Manipulative Abilities
- • Finger Dexterity
Visual Abilities
- • Near Vision
Auditory and Speech Abilities
- • Speech Recognition
- • Speech Clarity
Knowledge
Business and Management
- • Administration and Management
- • Administrative
- • Customer and Personal Service
Engineering and Technology
- • Computers and Electronics
- • Engineering and Technology
- • Design
- • Mechanical
Arts and Humanities
- • English Language
Communications
- • Telecommunications
- • Communications and Media
Skills
Content
- • Reading Comprehension
- • Active Listening
- • Writing
- • Speaking
Process
- • Critical Thinking
- • Active Learning
- • Learning Strategies
- • Monitoring
Social Skills
- • Social Perceptiveness
- • Instructing
- • Service Orientation
Complex Problem Solving Skills
- • Complex Problem Solving
Technical Skills
- • Operations Monitoring
- • Troubleshooting
Systems Skills
- • Judgment and Decision Making
- • Systems Analysis
Resource Management Skills
- • Time Management
Related specializations
Interview options
Interview options
Interviewee gender
Interviewee accent
Interview time
Source
Tasks & skills:
O*NET occupational data (work activities, skills, knowledge).
Learn more
Sources & Standards:
This site includes information from O*NET by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license. Career Clutch has modified some of this information for student readability. USDOL/ETA has not approved, endorsed, or tested these modifications. O*NET® is a trademark of USDOL/ETA.
Last reviewed: Jan 2026
