Description
Track, collect, and record payments on customer accounts to reduce past-due balances. Perform routine posting, reconciling, and follow-up to obtain and document payments and resolve discrepancies. Verify the accuracy of account data and collection activities while ensuring compliance with applicable policies and regulations.
- • Verify account balances, postings, and documents for accuracy and proper codes.
- • Use accounting and collection software to track aging, record payments, and update notes.
- • Comply with federal, state, and company collection policies and privacy regulations.
- • Post debits, credits, adjustments, late fees, and reversals in spreadsheets and ledgers.
- • Classify, record, and summarize collection activity and payment data.
- • Generate and send statements, dunning letters, and payment reminders.
- • Prepare aging, delinquency, and cash-collection reports.
- • Code accounts by collection status and follow internal workflows.
- • Access account information to answer customer and internal inquiries.
- • Use 10-key and office equipment to process payments and produce documents.
- • Reconcile accounts and report discrepancies or disputed charges.
- • Calculate amounts due, interest, late charges, discounts, and payoff quotes.
- • Perform general office duties, including filing, phones, and routine correspondence.
- • Receive, record, and deposit cash, checks, ACH, and card payments.
- • Process refunds, chargebacks, reversals, and payment plan schedules.
- • Compare system reports to source documents to verify matches.
- • Reconcile daily cash receipts and bank transactions.
- • Monitor loans and receivables to ensure payments remain current.
- • Transfer data from subsidiary ledgers to the general ledger or upload files.
- • Maintain and update customer contact logs and collection notes.
- • Match remittance advices with invoices and apply payments accordingly.
- • Submit required notices, claims, and forms to agencies, courts, or third-party collectors as directed.
- • Escalate severely delinquent accounts for write-off, placement, or legal action.
- • Prepare bank deposits and transmit remittances.
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Financial Services
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Tasks & skills:
O*NET occupational data (work activities, skills, knowledge).
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This site includes information from O*NET by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license. Career Clutch has modified some of this information for student readability. USDOL/ETA has not approved, endorsed, or tested these modifications. O*NET® is a trademark of USDOL/ETA.
Last reviewed: Jan 2026
