Description
Collect delinquent taxes from individuals and businesses, arrange payment solutions, and enforce legal remedies when necessary while ensuring compliance with tax laws and maintaining accurate case records and taxpayer assistance.
- • Collect delinquent taxes from individuals and businesses in accordance with laws and regulations.
- • Calculate outstanding balances, penalties, and interest to determine amounts due.
- • Contact taxpayers by mail, phone, or electronic notices to address delinquencies and request documentation.
- • Send billing and delinquency notices and demand letters.
- • Set up and monitor installment agreements and other payment plans.
- • Impose payment deadlines and track compliance.
- • Determine and recommend collection actions such as liens, levies, wage garnishments, or property seizures, following due process.
- • Prepare and process legal documents, including notices of assessment, liens, levies, subpoenas, and garnishments.
- • Coordinate service of legal documents with courts or law enforcement as required.
- • Investigate ability to pay by reviewing financial statements, bank records, public filings, and third-party information.
- • Locate taxpayer assets and income sources to secure collection.
- • Negotiate settlements or offers in compromise within policy guidelines.
- • Secure taxpayer agreements and obtain required forms and signatures.
- • Maintain detailed case records, contacts, and actions in agency systems.
- • Resolve account discrepancies and adjust accounts when warranted.
- • Provide information to taxpayers about obligations, rights, and collection options; answer questions.
- • Refer contested matters to appeals or legal counsel and participate in hearings when needed.
- • Maintain current knowledge of tax laws, collection procedures, and privacy and due-process requirements.
- • Process and record payments, offsets, and reversals per policy.
- • Collaborate with audit and legal units to clarify assessments and support enforcement actions.
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O*NET occupational data (work activities, skills, knowledge).
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This site includes information from O*NET by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license. Career Clutch has modified some of this information for student readability. USDOL/ETA has not approved, endorsed, or tested these modifications. O*NET® is a trademark of USDOL/ETA.
Last reviewed: Jan 2026
