Description
Supervise daily operations of a spa facility. Coordinate services and schedules, lead staff on shift, resolve guest issues, maintain standards, and assist with financial and administrative duties.
- • Communicate job responsibilities, performance expectations, service standards, and policies to staff.
- • Oversee daily spa services and program execution on assigned shifts.
- • Train and coach staff on service delivery and product sales.
- • Observe performance and provide feedback to improve work quality.
- • Inspect spa equipment and treatment rooms for proper function and readiness.
- • Coordinate facility and treatment schedules to maximize utilization.
- • Communicate sales and service goals and support staff in achieving them.
- • Monitor expenses and revenue daily and assist management with budget adherence.
- • Monitor inventory levels and place or request orders per par levels.
- • Ensure compliance with health, safety, and hygiene standards.
- • Reconcile daily cash, prepare deposits, and complete shift reports.
- • Assist with recruiting, interviewing, and onboarding new team members.
- • Resolve guest inquiries and service issues promptly.
- • Create and maintain staff schedules and manage shift coverage.
- • Verify staff licenses, certifications, and training records.
- • Implement promotional offers and support marketing initiatives.
- • Report maintenance issues and coordinate repairs with facilities or vendors.
- • Maintain and update client records and preferences.
- • Participate in training and continuing education to stay current with industry practices.
- • Book and adjust guest appointments as needed.
- • Promote and sell retail products, services, and memberships.
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Management & Entrepreneurship
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Tasks & skills:
O*NET occupational data (work activities, skills, knowledge).
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Last reviewed: Jan 2026
