Description
Oversee daily operations of a spa, directing services and programs, scheduling and leading staff, ensuring guest satisfaction and regulatory compliance, and managing budgets and financial performance.
- • Communicate job duties, performance expectations, service standards, and policies to staff.
- • Plan and direct spa services and programs.
- • Train staff on service delivery and product sales.
- • Evaluate employee performance and coach for improvement.
- • Inspect spa equipment to ensure proper operation.
- • Coordinate facility schedules to maximize utilization and efficiency.
- • Set staff service and retail goals and guide achievement.
- • Establish spa budgets and financial targets.
- • Manage inventory and order supplies.
- • Monitor operations for compliance with health, safety, and hygiene standards.
- • Perform accounting tasks, including daily cash reconciliation, bank deposits, and basic financial reports.
- • Recruit, interview, and hire employees.
- • Handle guest inquiries and resolve complaints.
- • Create and manage staff schedules.
- • Verify staff credentials and required certifications.
- • Develop and implement marketing strategies and promotions.
- • Oversee facility maintenance and repairs.
- • Maintain and update client databases and records.
- • Pursue continuing education to stay current with industry trends.
- • Schedule guest appointments and manage booking systems.
- • Sell products, services, and memberships.
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Related Pathways
Management & Entrepreneurship
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Source
Tasks & skills:
O*NET occupational data (work activities, skills, knowledge).
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This site includes information from O*NET by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license. Career Clutch has modified some of this information for student readability. USDOL/ETA has not approved, endorsed, or tested these modifications. O*NET® is a trademark of USDOL/ETA.
Last reviewed: Jan 2026
