Description
Lead the strategic and daily operations of a spa. Direct programs, uphold service standards, manage staff and scheduling, and own financial performance.
- • Communicate responsibilities, performance expectations, service standards, and policies.
- • Set and direct spa service menus, programs, and pricing.
- • Oversee training in service delivery, product knowledge, and retail selling.
- • Evaluate manager and staff performance and coach for improvement.
- • Ensure preventive maintenance and equipment readiness.
- • Optimize facility scheduling, capacity, and room utilization.
- • Set service and retail KPIs and drive achievement.
- • Develop budgets, forecasts, and financial targets.
- • Approve purchasing and vendor contracts; monitor inventory levels and turns.
- • Ensure compliance with health, safety, sanitation, and licensing regulations.
- • Own P&L; review financials and implement revenue and cost controls.
- • Recruit, hire, and onboard leadership and key staff.
- • Resolve escalated guest issues and ensure effective service recovery.
- • Oversee labor planning, staffing models, and scheduling standards.
- • Verify licenses, certifications, and training compliance.
- • Develop and execute marketing, promotions, and partnerships.
- • Direct facility upkeep, repairs, and capital improvements.
- • Oversee CRM data integrity, privacy, and reporting.
- • Stay current on industry trends, products, and technologies.
- • Oversee appointment systems, yield management, and booking policies.
- • Drive retail, membership, and package sales performance.
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Related Pathways
Management & Entrepreneurship
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Source
Tasks & skills:
O*NET occupational data (work activities, skills, knowledge).
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Sources & Standards:
This site includes information from O*NET by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license. Career Clutch has modified some of this information for student readability. USDOL/ETA has not approved, endorsed, or tested these modifications. O*NET® is a trademark of USDOL/ETA.
Last reviewed: Jan 2026
