Description
Lead and optimize pharmacy operations to ensure safe, accurate, and compliant medication dispensing and clinical services. Oversee staffing, workflow, inventory, regulatory compliance, technology, and financial performance while supporting pharmacists and clinicians with policy, quality, and patient safety initiatives. Build provider and vendor partnerships to enhance service, outcomes, and customer experience.
- • Oversee prescription verification workflows and clinical checks for accuracy and appropriateness.
- • Establish counseling standards and ensure staff provide accurate information on interactions, side effects, dosing, and storage.
- • Monitor prescribing and dispensing data to identify safety risks, utilization trends, and adherence gaps; drive interventions.
- • Direct procurement, vendor relations, and inventory optimization, including cold-chain and shortage management.
- • Ensure complete and compliant records, including patient profiles, inventories, billing, and controlled-substance documentation.
- • Develop, staff, and evaluate clinical services (immunizations, MTM, chronic disease management) and patient outcomes.
- • Set service standards for OTC and DME recommendations; train and coach staff on customer engagement.
- • Coordinate with physicians, nurses, and care teams to optimize medication therapy and participate in P&T or quality committees.
- • Oversee compounding and dispensing practices, ensuring USP and state board compliance; supervise technicians and pharmacists.
- • Implement referral pathways to other providers or programs and ensure documentation and follow-up.
- • Manage sterile compounding operations and cleanroom compliance (USP <797>/<800>) where applicable.
- • Create, implement, and audit SOPs for preparation, labeling, hazardous drug handling, security, and waste disposal.
- • Lead daily operations, scheduling, hiring, onboarding, and performance management; foster a safety and service culture.
- • Manage budgets, P&L, and KPIs; analyze performance and execute process improvements.
- • Lead quality and compliance programs; track errors and near misses, prepare for inspections (Board of Pharmacy, DEA, accrediting bodies), and implement corrective actions.
- • Oversee training and development for pharmacists, technicians, interns, and students; maintain competency assessments.
- • Develop and disseminate policies, clinical bulletins, and patient education materials.
- • Plan and support community outreach, screenings, and preventive health initiatives.
- • Oversee third-party billing, prior authorization workflows, and payer issue resolution; ensure revenue-cycle integrity.
- • Manage pharmacy information systems, e-prescribing, automation, and data integrity; coordinate with IT on upgrades and troubleshooting.
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Tasks & skills:
O*NET occupational data (work activities, skills, knowledge).
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This site includes information from O*NET by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license. Career Clutch has modified some of this information for student readability. USDOL/ETA has not approved, endorsed, or tested these modifications. O*NET® is a trademark of USDOL/ETA.
Last reviewed: Jan 2026
