Description
Analyze business processes and data, elicit and document requirements, and recommend technology and process improvements to help organizations operate more efficiently and achieve business goals. Translate stakeholder needs into actionable specifications and support implementation and change management.
- • Elicit and organize business requirements, workflows, and pain points from stakeholders.
- • Analyze data and processes to identify root causes and propose solution options and trade-offs.
- • Collaborate with stakeholders to validate requirements and ensure successful adoption of new processes or systems.
- • Define and maintain documentation standards, process maps, and data governance for records and information management.
- • Review and optimize forms, dashboards, and reports; define KPIs and reporting requirements with users.
- • Conduct interviews, workshops, and observations to map current-state operations, systems, roles, and constraints.
- • Document findings, business cases, and recommendations for process, system, or organizational changes.
- • Write user stories and acceptance criteria; prepare guides and train users; support UAT and rollout.
- • Specify and validate changes to user interfaces, forms, data fields, and reporting outputs.
- • Plan and lead studies on process redesign, information flow, cost-benefit analysis, and system integration.
- • Evaluate and recommend software or vendor solutions; support selection, configuration, and fit-gap analysis.
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Tasks & skills:
O*NET occupational data (work activities, skills, knowledge).
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This site includes information from O*NET by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license. Career Clutch has modified some of this information for student readability. USDOL/ETA has not approved, endorsed, or tested these modifications. O*NET® is a trademark of USDOL/ETA.
Last reviewed: Jan 2026
