Description
Investigate and resolve auto insurance claims by verifying coverage and liability, assessing vehicle damage, and determining repair or total loss settlements. Review and negotiate repair estimates with shops, set reserves, and issue payments in line with policy and regulations. Coordinate inspections, documentation, and salvage handling to close claims efficiently.
- • Investigate claims to verify coverage, determine liability, and confirm loss facts.
- • Inspect damaged vehicles or review photos and estimates to assess scope of damage.
- • Estimate or validate repair costs using estimating software and parts/labor guides.
- • Review and negotiate repair estimates with repair facilities to reach agreement.
- • Evaluate repairability versus total loss; determine actual cash value and salvage value.
- • Document findings, set reserves, and prepare claim reports and settlement recommendations.
- • Negotiate and settle claims with policyholders/claimants and arrange independent appraisals to resolve disputes.
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O*NET occupational data (work activities, skills, knowledge).
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This site includes information from O*NET by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license. Career Clutch has modified some of this information for student readability. USDOL/ETA has not approved, endorsed, or tested these modifications. O*NET® is a trademark of USDOL/ETA.
Last reviewed: Jan 2026
