Description
Monitor safety of the aircraft cabin. Provide services to airline passengers, explain safety information, serve food and beverages, and respond to emergency incidents.
- • Direct and assist passengers in emergency procedures, such as evacuating a plane following an emergency landing.
- • Announce and demonstrate safety and emergency procedures, such as the use of oxygen masks, seat belts, and life jackets.
- • Walk aisles of planes to verify that passengers have complied with federal regulations prior to takeoffs and landings.
- • Verify that first aid kits and other emergency equipment, including fire extinguishers and oxygen bottles, are in working order.
- • Administer first aid to passengers in distress.
- • Attend preflight briefings concerning weather, altitudes, routes, emergency procedures, crew coordination, lengths of flights, food and beverage services offered, and numbers of passengers.
- • Prepare passengers and aircraft for landing, following procedures.
- • Determine special assistance needs of passengers, such as small children, the elderly, or persons with disabilities.
- • Check to ensure that food, beverages, blankets, reading material, emergency equipment, and other supplies are aboard and are in adequate supply.
- • Reassure passengers when situations, such as turbulence, are encountered.
- • Announce flight delays and descent preparations.
- • Inspect passenger tickets to verify information and to obtain destination information.
- • Answer passengers' questions about flights, aircraft, weather, travel routes and services, arrival times, or schedules.
- • Assist passengers entering or disembarking the aircraft.
- • Inspect and clean cabins, checking for any problems and making sure that cabins are in order.
- • Greet passengers boarding aircraft and direct them to assigned seats.
- • Conduct periodic trips through the cabin to ensure passenger comfort and to distribute reading material, headphones, pillows, playing cards, and blankets.
- • Take inventory of headsets, alcoholic beverages, and money collected.
- • Operate audio and video systems.
- • Assist passengers in placing carry-on luggage in overhead, garment, or under-seat storage.
- • Prepare reports showing places of departure and destination, passenger ticket numbers, meal and beverage inventories, the conditions of cabin equipment, and any problems encountered by passengers.
- • Collect money for meals and beverages.
- • Heat and serve prepared foods.
- • Sell alcoholic beverages to passengers.
- • Monitor passenger behavior to identify threats to the safety of the crew and other passengers.
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Tasks & skills:
O*NET occupational data (work activities, skills, knowledge).
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This site includes information from O*NET by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license. Career Clutch has modified some of this information for student readability. USDOL/ETA has not approved, endorsed, or tested these modifications. O*NET® is a trademark of USDOL/ETA.
Last reviewed: Jan 2026
