Description
Ensure cabin safety and comfort by enforcing regulations, demonstrating safety procedures, serving food and beverages, assisting passengers, and responding to medical or security emergencies.
- • Walk the cabin to verify compliance before takeoff and landing.
- • Direct and assist passengers during emergencies, including evacuations.
- • Announce and demonstrate safety procedures (oxygen masks, seat belts, life vests).
- • Check first-aid kits and emergency equipment (fire extinguishers, oxygen bottles).
- • Administer first aid to ill or injured passengers.
- • Attend preflight briefings on weather, routes, procedures, crew coordination, and services.
- • Prepare cabin and passengers for landing per procedures.
- • Identify and coordinate special assistance for children, seniors, and passengers with disabilities.
- • Verify food, beverages, linens, reading materials, and emergency supplies are stocked.
- • Reassure passengers during turbulence or other disruptions.
- • Make announcements on delays, descent, and arrival preparations.
- • Verify passenger boarding documents and destinations.
- • Answer questions about flights, aircraft, routes, services, schedules, and arrival times.
- • Assist passengers during boarding and deplaning.
- • Tidy and inspect the cabin; report or address issues.
- • Greet passengers and direct them to assigned seats.
- • Make periodic cabin checks and distribute reading materials, pillows, and other comfort items.
- • Track inventory of headsets, alcoholic beverages, and collected payments.
- • Operate public-address, audio, and video systems.
- • Assist with stowing carry-on baggage in approved storage areas.
- • Prepare flight reports on passenger counts, supplies, equipment status, and incidents.
- • Process payments for meals and beverages.
- • Heat and serve prepared meals and snacks.
- • Sell and serve alcoholic beverages in compliance with policies.
- • Monitor passenger behavior to identify and mitigate safety or security threats.
Related specializations
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Supply Chain & Transportation
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Source
Tasks & skills:
O*NET occupational data (work activities, skills, knowledge).
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This site includes information from O*NET by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license. Career Clutch has modified some of this information for student readability. USDOL/ETA has not approved, endorsed, or tested these modifications. O*NET® is a trademark of USDOL/ETA.
Last reviewed: Jan 2026
