Description
Assist patrons at hotel, apartment, or office building with personal services. May take messages; arrange or give advice on transportation, business services, or entertainment; or monitor guest requests for housekeeping and maintenance.
- • Provide information about local features, such as shopping, dining, nightlife, or recreational destinations.
- • Make travel arrangements for sightseeing or other tours.
- • Receive, store, or deliver luggage or mail.
- • Perform office duties on a temporary basis when needed.
- • Pick up and deliver items or run errands for guests.
- • Carry out unusual requests, such as searching for hard-to-find items or arranging for exotic services, such as hot-air balloon rides.
- • Arrange for the replacement of items lost by travelers.
- • Arrange for interpreters or translators when patrons require such services.
- • Make reservations for patrons, such as for dinner, spa treatments, or golf tee times, and obtain tickets to special events.
- • Provide directions to guests.
- • Provide business services for guests, such as sending or receiving faxes or shipping packages.
- • Plan special events, parties, or meetings, which may include booking musicians or celebrities.
- • Arrange childcare services for guests.
- • Clean and tidy hotel lounge.
- • Provide food and beverage services to guests.
- • Order flowers for guests.
Related specializations
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Related Pathways
Hospitality, Events & Tourism
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Source
Tasks & skills:
O*NET occupational data (work activities, skills, knowledge).
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Sources & Standards:
This site includes information from O*NET by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license. Career Clutch has modified some of this information for student readability. USDOL/ETA has not approved, endorsed, or tested these modifications. O*NET® is a trademark of USDOL/ETA.
Last reviewed: Jan 2026
