Description
Serve residents and guests in a residential building by providing personal assistance, access control, and amenity coordination. Take messages; arrange transportation, local services, and dining; manage packages and deliveries; and log and follow up on maintenance and housekeeping requests.
- • Greet residents and manage access for visitors, vendors, and deliveries.
- • Provide information on neighborhood dining, shopping, and services.
- • Receive, log, store, and deliver packages, mail, and groceries.
- • Arrange transportation and parking, including car services and rideshares.
- • Make reservations for dining, amenities, and local events.
- • Coordinate move-ins, move-outs, and elevator bookings.
- • Record, prioritize, and follow up on maintenance and housekeeping requests.
- • Schedule building amenities, such as gym, pool, club room, or guest suites.
- • Perform front desk administrative tasks, phones, emails, and resident communications.
- • Monitor lobby and common areas and report security or safety issues.
- • Facilitate in-home services, such as housekeeping, pet care, or repairs, with approved vendors.
- • Handle special resident requests and source hard-to-find items or services.
- • Arrange key, fob, or access card replacements per building policy.
- • Assist with package shipping, printing, scanning, or other basic business services.
- • Support planning and execution of resident events and community activities.
- • Maintain a clean, orderly, and welcoming lobby and front desk.
Related specializations
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Related Pathways
Hospitality, Events & Tourism
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Source
Tasks & skills:
O*NET occupational data (work activities, skills, knowledge).
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Sources & Standards:
This site includes information from O*NET by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license. Career Clutch has modified some of this information for student readability. USDOL/ETA has not approved, endorsed, or tested these modifications. O*NET® is a trademark of USDOL/ETA.
Last reviewed: Jan 2026
