Description
Plan, direct, or coordinate one or more administrative services of an organization, such as records and information management, mail distribution, and other office support services.
- • Direct or coordinate the supportive services department of a business, agency, or organization.
- • Set goals and deadlines for the department.
- • Prepare and review operational reports and schedules to ensure accuracy and efficiency.
- • Analyze internal processes and recommend and implement procedural or policy changes to improve operations, such as supply changes or the disposal of records.
- • Acquire, distribute and store supplies.
- • Plan, administer, and control budgets for contracts, equipment, and supplies.
- • Hire and terminate clerical and administrative personnel.
- • Conduct classes to teach procedures to staff.
- • Communicate with and provide guidance for external vendors and service providers to ensure the organization, department, or work unit's business needs are met.
- • Develop operational standards and procedures for the work unit or department.
- • Establish work procedures or schedules to organize the daily work of administrative staff.
- • Learn to operate new office technologies as they are developed and implemented.
- • Manage paper or electronic filing systems by recording information, updating paperwork, or maintaining documents, such as attendance records or correspondence.
- • Meet with other departmental leaders to establish organizational goals, strategic plans, and objectives, as well as make decisions about personnel, resources, and space or equipment needs.
- • Oversee payroll functions, such as maintaining timekeeping information and processing and submitting payroll.
- • Read through contracts, regulations, and procedural guidelines to ensure comprehension and compliance.
- • Represent work unit at meetings or conferences and serve as liaison for requests or complaints.
- • Supervise administrative staff and provide training and orientation to new staff.
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Related Pathways
Management & Entrepreneurship
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Source
Tasks & skills:
O*NET occupational data (work activities, skills, knowledge).
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This site includes information from O*NET by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license. Career Clutch has modified some of this information for student readability. USDOL/ETA has not approved, endorsed, or tested these modifications. O*NET® is a trademark of USDOL/ETA.
Last reviewed: Jan 2026
