Description
Investigate and deter theft, fraud, and policy violations in retail or corporate settings to protect company assets, gathering, analyzing, and reporting evidence on internal and external losses, conducting surveillance and lawful apprehensions, and coordinating with management and law enforcement.
- • Write incident and case reports to document investigations, evidence, and recoveries.
- • Monitor and analyze CCTV, EAS, POS exceptions, and digital records to detect theft or fraud.
- • Conduct covert and overt surveillance of suspects and high-risk areas.
- • Apprehend or detain shoplifters and dishonest employees in accordance with laws and company policy.
- • Interview witnesses and subjects to obtain statements and admissions.
- • Gather and analyze information on organized retail crime groups and fencing operations.
- • Coordinate with store management, security, and law enforcement; prepare cases for prosecution.
- • Preserve evidence, maintain chain of custody, and testify in court or hearings.
- • Investigate internal losses, cash variances, and policy violations.
- • Audit cash drawers, refunds, voids, and inventory adjustments to identify shortages.
- • Perform undercover integrity checks and test buys to evaluate compliance and honesty.
- • Expose return, gift card, and online fraud schemes and document recoveries.
- • Train employees on shrink reduction, theft deterrence, and incident response procedures.
- • Respond to alarms and alerts; communicate suspect descriptions and locations.
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Public Service & Safety
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Tasks & skills:
O*NET occupational data (work activities, skills, knowledge).
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This site includes information from O*NET by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license. Career Clutch has modified some of this information for student readability. USDOL/ETA has not approved, endorsed, or tested these modifications. O*NET® is a trademark of USDOL/ETA.
Last reviewed: Jan 2026
