Description
Plan, direct, and coordinate employee relations programs to promote a fair, compliant, and engaged workplace, serving as the primary liaison between employees and management.
- • Serve as the primary liaison between employees and management, addressing concerns and resolving work-related issues.
- • Investigate complaints, grievances, harassment, discrimination, and policy violations; document findings and recommend actions.
- • Coach managers on performance management, corrective action, and progressive discipline.
- • Interpret and enforce employee relations policies and procedures in alignment with employment laws.
- • Manage employee relations case intake, tracking, documentation, and timely resolution.
- • Mediate conflicts and facilitate difficult conversations to restore working relationships.
- • Conduct climate assessments, stay interviews, and pulse surveys; analyze results and drive action plans.
- • Guide accommodations, leaves, and return-to-work in partnership with HR, Legal, and EHS.
- • Partner with Safety and Risk to review incidents and recommend preventive measures.
- • Deliver training on respectful workplace, anti-harassment, and code of conduct topics.
- • Advise leaders on restructures, reorganizations, and reduction-in-force communications and impacts.
- • Oversee exit interviews and offboarding analytics; recommend retention improvements.
- • Track and report employee relations metrics, trends, and root causes to leadership.
- • Ensure compliance with federal, state, and local employment laws and company policies.
- • Collaborate with Compensation and Benefits to resolve pay, classification, and benefits concerns.
- • Support labor relations; interpret collective bargaining agreements and manage grievance steps where applicable.
- • Prepare position statements and represent the organization in agency charges, hearings, or mediations as needed.
- • Develop, update, and communicate employee handbooks and workplace policies.
- • Partner with Talent Management to align onboarding and engagement initiatives with culture goals.
- • Manage vendor relationships for employee relations services such as employee assistance programs (EAP) and training providers.
- • Recommend policy and process improvements based on employee relations data and feedback.
- • Lead initiatives that strengthen culture, inclusion, civility, and employee engagement.
- • Plan and manage budgets and resources for employee relations programs.
- • Maintain confidential employee relations records and ensure data privacy and retention standards.
- • Prepare audit-ready reports and respond to internal and external inquiries.
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Management & Entrepreneurship
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Tasks & skills:
O*NET occupational data (work activities, skills, knowledge).
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This site includes information from O*NET by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license. Career Clutch has modified some of this information for student readability. USDOL/ETA has not approved, endorsed, or tested these modifications. O*NET® is a trademark of USDOL/ETA.
Last reviewed: Jan 2026
