Description
Maintain and update employee benefits records; process enrollments, changes, and terminations; and provide information to authorized parties. Answer employee inquiries about coverage and eligibility, coordinate with carriers and third-party administrators, and prepare benefits-related reports and documents. Support open enrollment and benefits orientations while ensuring accurate filing and confidentiality.
- • Explain company benefits, eligibility, costs, and enrollment procedures to employees and applicants.
- • Collect, record, and update benefits data for each employee, including elections, dependents, beneficiaries, and qualifying life events.
- • Process benefits enrollments, changes, and terminations in HRIS or benefits platforms.
- • Answer inquiries about coverage effective dates, plan options, premiums, claims contacts, and required documentation.
- • Verify dependent and beneficiary eligibility and maintain supporting documentation.
- • Review employee and plan records to provide information for benefits actions and audits.
- • Obtain benefits information from carriers, third-party administrators, and internal departments as needed.
- • Provide authorized carriers or agencies with employment or coverage verifications.
- • Compile and prepare benefits reports, enrollment census files, and plan notices.
- • Notify employees of enrollment status, deadlines, and next steps.
- • Refer complex or escalated benefits issues to HR generalists or plan administrators.
- • Coordinate and support open enrollment activities, including scheduling, communications, meetings, and data entry.
- • Assist with administration of health, dental, vision, life, disability, and FSA/HSA programs.
- • Track and process leaves of absence and benefits continuation in coordination with FMLA and workers' compensation processes.
- • Assist employees in obtaining ID cards, plan documents, and carrier contacts.
- • Maintain, file, and audit benefits records to ensure accuracy, confidentiality, and policy compliance.
- • Reconcile carrier invoices against enrollment rosters and research discrepancies with vendors.
- • Support COBRA or continuation coverage notifications and enrollments with third-party administrators.
- • Prepare and set up benefits materials for new-hire orientations and onboarding.
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Management & Entrepreneurship
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Tasks & skills:
O*NET occupational data (work activities, skills, knowledge).
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This site includes information from O*NET by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license. Career Clutch has modified some of this information for student readability. USDOL/ETA has not approved, endorsed, or tested these modifications. O*NET® is a trademark of USDOL/ETA.
Last reviewed: Jan 2026
