Description
Provide front desk and concierge services by welcoming guests, managing check-in and check-out, assigning rooms and issuing keys, handling reservations and inquiries, maintaining room and account records, coordinating service requests, and processing payments to ensure a seamless stay.
- • Greet guests, register arrivals, and assign rooms.
- • Verify identification and payment methods; secure deposits or preauthorizations.
- • Maintain room availability and guest account records in the PMS.
- • Prepare folios, process payments, and issue receipts.
- • Issue physical or digital room keys and coordinate bell services.
- • Review charges with departing guests and complete check-out.
- • Post room, amenity, and incidental charges accurately.
- • Handle calls, messages, and guest requests via phone or messaging systems.
- • Dispatch housekeeping or engineering for service issues.
- • Make, modify, and confirm reservations.
- • Document and resolve guest concerns; escalate issues when needed.
- • Update housekeeping on room status changes.
- • Arrange transportation, dining, and local activities.
- • Manage safe-deposit boxes and secure guest valuables per policy.
- • Receive, log, and distribute mail, packages, and messages.
- • Balance shift cash and complete end-of-day or night audit tasks as assigned.
- • Answer questions about hotel services and provide local recommendations.
- • Maintain a tidy lobby and restock guest amenities.
- • Set up and replenish lobby coffee or continental breakfast.
- • Assist with training new team members and sharing best practices.
Related specializations
Interview options
Interview options
Interviewee gender
Interviewee accent
Interview time
Related Pathways
Hospitality, Events & Tourism
View
Source
Tasks & skills:
O*NET occupational data (work activities, skills, knowledge).
Learn more
Sources & Standards:
This site includes information from O*NET by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license. Career Clutch has modified some of this information for student readability. USDOL/ETA has not approved, endorsed, or tested these modifications. O*NET® is a trademark of USDOL/ETA.
Last reviewed: Jan 2026
