Description
Plan, direct, or coordinate the services or resources of funeral homes. Includes activities such as determining prices for services or merchandise and managing the facilities of funeral homes.
- • Attend or make presentations at community events to promote funeral home services or build community relationships.
- • Conduct market research and analyze industry trends.
- • Consult with families or friends of the deceased to arrange funeral details, such as obituary notice wording, casket selection, or plans for services.
- • Direct and supervise work of embalmers, funeral attendants, death certificate clerks, cosmetologists, or other staff.
- • Direct or monitor administrative, support, repair, or maintenance services for funeral homes.
- • Monitor funeral service operations to ensure that they comply with applicable policies, regulations, and laws.
- • Negotiate contracts for prearranged funeral services.
- • Offer counsel and comfort to families and friends of the deceased.
- • Plan and implement changes to service offerings to meet community needs or increase funeral home revenues.
- • Plan and implement sales promotions or other marketing strategies and activities for funeral home operations.
- • Respond to customer complaints, legal inquiries, payment negotiations, or other post-service matters.
- • Review financial statements, sales or activity reports, or other performance data to identify opportunities for cost reductions or service improvements.
- • Schedule funerals, burials, or cremations.
- • Sell funeral services, products, or merchandise to clients.
- • Set marketing, sales, or other financial goals for funeral service establishments and monitor progress toward these goals.
- • Set prices or credit terms for funeral products or services.
- • Complete and maintain records, such as state-required documents, tracking documents, or product inventories.
- • Evaluate the performance of vendors, contract employees, or other service providers to ensure quality and cost-efficiency.
- • Explain goals, policies, or procedures to staff members.
- • Identify skill development needs for funeral home staff.
- • Interview and hire new employees.
- • Schedule work hours for funeral home or contract employees.
- • Deliver death certificates to medical facilities or offices to obtain signatures from legally authorized persons.
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Tasks & skills:
O*NET occupational data (work activities, skills, knowledge).
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This site includes information from O*NET by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license. Career Clutch has modified some of this information for student readability. USDOL/ETA has not approved, endorsed, or tested these modifications. O*NET® is a trademark of USDOL/ETA.
Last reviewed: Jan 2026
