Description
Plan, direct, and coordinate the operations, staff, and services of a funeral home, including pricing, compliance, facilities, and community relations.
- • Schedule funerals, burials, and cremations.
- • Build community relationships through outreach and presentations.
- • Conduct market research and analyze industry trends.
- • Consult with families to arrange funeral, memorial, or cremation details.
- • Supervise embalmers, attendants, administrative staff, and contractors.
- • Oversee facilities, maintenance, and support services.
- • Ensure compliance with laws, regulations, licensure, and internal policies.
- • Negotiate and manage prearranged funeral service contracts.
- • Provide guidance and comfort to bereaved families.
- • Plan service offerings to meet community needs and drive revenue.
- • Develop and execute marketing and sales promotions.
- • Resolve customer complaints, legal inquiries, and payment issues.
- • Review financial statements and operational reports to improve performance.
- • Sell funeral services, merchandise, and related products.
- • Set prices and credit terms for products and services.
- • Maintain required records, permits, inventories, and documentation.
- • Evaluate vendors and contract providers for quality and cost-efficiency.
- • Communicate goals, policies, and procedures to staff.
- • Identify training needs and coordinate staff development.
- • Recruit, interview, hire, and onboard employees.
- • Create staff schedules and manage labor coverage.
- • Arrange delivery and signatures for death certificates and related permits.
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Tasks & skills:
O*NET occupational data (work activities, skills, knowledge).
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This site includes information from O*NET by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license. Career Clutch has modified some of this information for student readability. USDOL/ETA has not approved, endorsed, or tested these modifications. O*NET® is a trademark of USDOL/ETA.
Last reviewed: Jan 2026
