Description
Supervise day-to-day freight forwarding operations and teams, optimizing routing, capacity, and carrier utilization across modes. Ensure regulatory compliance and documentation accuracy, coordinate value-added services (storage, drayage, inland transport), resolve exceptions, and drive service, safety, and cost performance.
- • Lead, schedule, and train operations staff across export, import, and domestic teams.
- • Assign workloads and monitor performance against KPIs and SLAs.
- • Oversee route selection aligned to transit time, cost, security, and client requirements.
- • Approve carrier and mode choices; ensure optimal capacity utilization.
- • Secure space with carriers and manage allocations and rollovers.
- • Supervise last-mile delivery, drayage, and storage arrangements.
- • Coordinate special transport for temperature-controlled, hazardous, or sensitive cargo.
- • Review and approve freight quotes and costings.
- • Monitor shipment milestones in TMS; escalate delays and exceptions.
- • Direct preparation and audit of shipping documents (B/L, AWB, packing lists, certificates of origin).
- • Ensure documentation and labeling meet customs, insurance, and regulatory rules.
- • Oversee customs clearance process; liaise with brokers and government agencies.
- • Verify duties, taxes, and fees are calculated and paid accurately.
- • Maintain operational compliance with trade regulations and company policies.
- • Manage client communications on options, timelines, and shipment status.
- • Handle service recovery and claim escalations with insurers and carriers.
- • Negotiate or validate operational rates and surcharges with carriers and vendors.
- • Approve invoices, accruals, and payments; resolve billing discrepancies.
- • Consolidate shipments to control cost while meeting service goals.
- • Implement and enforce packing, handling, and security standards.
- • Track and report KPIs, on-time performance, and cost-to-serve.
- • Drive continuous improvement and process standardization.
- • Coordinate with warehouse, cross-dock, and drayage partners to align handoffs.
- • Ensure proper use and data integrity of TMS and related systems.
- • Keep current on regulatory changes, sanctions, and port conditions.
- • Ensure records retention and audit readiness.
- • Provide port and lane intelligence to sales and account management.
- • Manage vendor performance reviews and corrective actions.
- • Champion health, safety, and environmental practices in operations.
- • Incorporate sustainability considerations into routing and carrier choices.
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Related Pathways
Supply Chain & Transportation
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Tasks & skills:
O*NET occupational data (work activities, skills, knowledge).
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Last reviewed: Jan 2026
