Description
Advise and educate individuals and families on securing and maintaining safe, affordable housing. Guide clients through renting or homebuying, mortgage delinquency and foreclosure prevention, landlord-tenant issues, and housing assistance programs. Develop housing stability plans and budgets, explain program and loan requirements, and coordinate referrals to community resources.
- • Advise clients or respond to housing inquiries in person, by phone, email, or online.
- • Assess clients' housing needs and affordability by reviewing income, credit, debts, rent or mortgage, and household circumstances.
- • Calculate affordable rent or mortgage payments and total housing costs.
- • Create housing stability plans and budgets to support rent or mortgage sustainability.
- • Estimate timelines to achieve housing goals, such as lease-up, home purchase readiness, or mortgage reinstatement.
- • Explain counseling services, program rules, fair housing rights, and pros and cons of available options.
- • Interview clients to gather housing history, income documentation, credit reports, and eligibility data.
- • Maintain case files, counseling notes, documents, and client communications in agency systems.
- • Negotiate with landlords, property managers, or mortgage servicers for payment arrangements, loss-mitigation options, or reasonable accommodations.
- • Prepare written action plans, recommendation letters, hardship statements, and required program forms.
- • Prioritize housing payments and critical expenses to prevent eviction, utility shutoffs, or foreclosure.
- • Provide educational resources on renting, homeownership, fair housing, and budgeting.
- • Recommend strategies such as applying for rental assistance, pursuing loan modification or forbearance, adjusting budgets, or accessing mediation.
- • Refer clients to legal aid, shelters, utility assistance, or other community resources as needed.
- • Review changes in income, household size, or employment to update housing plans or budgets.
- • Counsel on lease terms, homebuyer readiness, mortgage delinquency, and foreclosure prevention.
- • Research eviction or foreclosure status and options to prevent displacement or resolve liens and judgments.
- • Develop step-by-step plans to obtain or retain housing through rental, purchase, or subsidy programs.
- • Coordinate rental or mortgage assistance disbursements with program administrators.
- • Explain credit, budgeting, consumer protections, tenant rights, and foreclosure processes.
- • Explain mortgage products, down payment assistance, reverse mortgages, eligibility, and restrictions.
- • Investigate payment histories, escrow issues, notices, or account discrepancies with landlords or servicers.
- • Teach workshops on tenant education, first-time homebuyer topics, foreclosure prevention, and financial literacy.
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Tasks & skills:
O*NET occupational data (work activities, skills, knowledge).
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Last reviewed: Jan 2026
