Description
Contact patients and insurers to resolve delinquent medical accounts and unpaid claims. Post and reconcile payments, set up payment plans, send statements and notices, correct billing issues or submit appeals, escalate to bad-debt agencies when required, and document all actions in compliance with HIPAA, FDCPA, and payer regulations.
Skills
Resource Management Skills
- • Time Management
Content
- • Reading Comprehension
- • Active Listening
- • Writing
- • Speaking
Process
- • Critical Thinking
- • Monitoring
Social Skills
- • Social Perceptiveness
- • Persuasion
- • Negotiation
- • Service Orientation
Abilities
Verbal Abilities
- • Oral Comprehension
- • Written Comprehension
- • Oral Expression
- • Written Expression
Idea Generation and Reasoning Abilities
- • Problem Sensitivity
- • Category Flexibility
Attentiveness
- • Selective Attention
Visual Abilities
- • Near Vision
Auditory and Speech Abilities
- • Speech Recognition
- • Speech Clarity
Knowledge
Business and Management
- • Administration and Management
- • Administrative
- • Economics and Accounting
- • Customer and Personal Service
Engineering and Technology
- • Computers and Electronics
Mathematics and Science
- • Mathematics
Arts and Humanities
- • English Language
Law and Public Safety
- • Law and Government
Related specializations
Interview options
Interview options
Interviewee gender
Interviewee accent
Interview time
Related Pathways
Financial Services
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Source
Tasks & skills:
O*NET occupational data (work activities, skills, knowledge).
Learn more
Sources & Standards:
This site includes information from O*NET by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license. Career Clutch has modified some of this information for student readability. USDOL/ETA has not approved, endorsed, or tested these modifications. O*NET® is a trademark of USDOL/ETA.
Last reviewed: Jan 2026
