Description
Contact customers to resolve delinquent accounts, secure payment, and maintain accurate records. Receive and post payments, arrange repayment plans, escalate nonresponsive accounts for repossession, service disconnection, or legal action, and document all collection activity in accordance with policies and regulations.
- • Receive and post customer payments to accounts.
- • Monitor overdue accounts using collection systems and reports.
- • Contact customers by phone, email, text, or mail to request payment.
- • Discuss reasons for delinquency and review account terms and obligations.
- • Negotiate and set up repayment plans based on financial circumstances.
- • Advise customers on repayment options and next steps.
- • Persuade customers to resolve past-due balances or return merchandise.
- • Record collection activity, promises to pay, and account status updates.
- • Perform administrative updates such as address, phone, and contact changes; purge deceased accounts per policy.
- • Trace customers through skip-tracing tools, credit bureaus, and third-party inquiries.
- • Coordinate repossession, service disconnection, or account charge-off when required.
- • Forward accounts to credit or legal departments with supporting documentation.
- • Answer customer questions and resolve account discrepancies or disputes.
- • Negotiate short-term credit extensions or settlements when appropriate.
- • Comply with FDCPA, state regulations, and company policies in all contacts.
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Financial Services
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Tasks & skills:
O*NET occupational data (work activities, skills, knowledge).
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This site includes information from O*NET by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license. Career Clutch has modified some of this information for student readability. USDOL/ETA has not approved, endorsed, or tested these modifications. O*NET® is a trademark of USDOL/ETA.
Last reviewed: Jan 2026
