Description
Manage end-to-end accounts receivable, including billing, cash application, and collections, to ensure timely, accurate posting and resolution of customer balances. Prepare invoices and statements, reconcile accounts, and document collection activities in the ERP. Partner with Sales, Customer Service, and Credit to resolve disputes, set payment plans, and support month-end close and reporting.
- • Generate and send customer invoices and monthly statements per contract terms.
- • Apply cash from lockbox, ACH, wire, and credit card to customer accounts and invoices.
- • Research and resolve unapplied cash, short pays, deductions, and payment discrepancies.
- • Monitor AR aging and prioritize collection efforts to reduce DSO.
- • Contact customers via phone and email to obtain payment on past-due invoices.
- • Document collection activities, promises to pay, and account notes in the ERP/CRM.
- • Set up payment plans and negotiate payment commitments within company policy.
- • Address billing inquiries and provide copies of invoices, proof of delivery (POD), and supporting documents.
- • Coordinate with Sales, Customer Service, and Credit to resolve disputes and release credit holds.
- • Process credit memos, refunds, adjustments, and authorized write-offs.
- • Maintain and update customer master data, tax status, and remittance information.
- • Prepare AR aging, cash application, and collections reports for management.
- • Reconcile the AR subledger to the general ledger and assist with month-end close.
- • Ensure compliance with GAAP/SOX controls, company policies, and privacy regulations.
- • Work with banks and payment processors to investigate rejects, returns, and chargebacks.
- • Escalate severely delinquent accounts for outside collections or legal action as needed.
Related specializations
Interview options
Interview options
Interviewee gender
Interviewee accent
Interview time
Related Pathways
Financial Services
View
Source
Tasks & skills:
O*NET occupational data (work activities, skills, knowledge).
Learn more
Sources & Standards:
This site includes information from O*NET by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license. Career Clutch has modified some of this information for student readability. USDOL/ETA has not approved, endorsed, or tested these modifications. O*NET® is a trademark of USDOL/ETA.
Last reviewed: Jan 2026
