Description
Assist hotel guests by handling luggage, greeting and escorting arrivals, delivering items, arranging transportation, and maintaining lobby areas to ensure smooth arrivals, departures, and guest support.
- • Greet guests and assist with luggage at curbside and in the lobby.
- • Transfer baggage to and from rooms, vehicles, and storage using carts.
- • Tag, store, and retrieve luggage; issue and check claim tickets.
- • Escort guests to rooms and explain basic room features and amenities.
- • Provide directions, hotel information, and local recommendations.
- • Arrange transportation and help load or unload vehicles.
- • Deliver packages, amenities, and room service orders.
- • Pick up and return items for laundry and valet service.
- • Assist guests with disabilities or special needs.
- • Maintain clean, orderly lobbies, entrances, and bell stands.
- • Coordinate luggage pulls and departures with the front desk and concierge.
- • Arrange and document shipments of baggage and parcels.
- • Record services rendered and update logs or charge slips as needed.
- • Page or locate guests in public areas.
- • Monitor entrances and report safety or security concerns.
- • Set up meeting rooms, displays, or event equipment as directed.
Related specializations
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Related Pathways
Hospitality, Events & Tourism
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Source
Tasks & skills:
O*NET occupational data (work activities, skills, knowledge).
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Sources & Standards:
This site includes information from O*NET by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license. Career Clutch has modified some of this information for student readability. USDOL/ETA has not approved, endorsed, or tested these modifications. O*NET® is a trademark of USDOL/ETA.
Last reviewed: Jan 2026
