Description
Handle baggage for travelers at transportation terminals or for guests at hotels or similar establishments.
- • Transfer luggage, trunks, and packages to and from rooms, loading areas, vehicles, or transportation terminals, by hand or using baggage carts.
- • Supply guests or travelers with directions, travel information, and other information, such as available services and points of interest.
- • Receive and mark baggage by completing and attaching claim checks.
- • Greet incoming guests and escort them to their rooms.
- • Assist travelers and guests with disabilities.
- • Act as part of the security team at transportation terminals, hotels, or similar establishments.
- • Deliver messages and room service orders, and run errands for guests.
- • Explain the operation of room features, such as locks, ventilation systems, and televisions.
- • Arrange for shipments of baggage, express mail, and parcels by providing weighing and billing services.
- • Maintain clean lobbies or entrance areas for travelers or guests.
- • Transport guests about premises and local areas, or arrange for transportation.
- • Compute and complete charge slips for services rendered and maintain records.
- • Page guests in hotel lobbies, dining rooms, or other areas.
- • Pick up and return items for laundry and valet service.
- • Inspect guests' rooms to ensure that they are adequately stocked, orderly, and comfortable.
- • Complete baggage insurance forms.
- • Set up conference rooms, display tables, racks, or shelves, and arrange merchandise displays for sales personnel.
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Related Pathways
Hospitality, Events & Tourism
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Source
Tasks & skills:
O*NET occupational data (work activities, skills, knowledge).
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Sources & Standards:
This site includes information from O*NET by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license. Career Clutch has modified some of this information for student readability. USDOL/ETA has not approved, endorsed, or tested these modifications. O*NET® is a trademark of USDOL/ETA.
Last reviewed: Jan 2026
