Description
Assess collision damage, prepare accurate repair estimates, and coordinate repair plans with customers, insurers, and technicians to restore vehicles to pre-accident condition while adhering to OEM procedures and shop standards.
- • Inspect vehicles to identify collision, structural, mechanical, and refinish damage.
- • Document damage with clear photographs and detailed notes.
- • Write estimates using estimating software (e.g., CCC ONE, Audatex, Mitchell).
- • Decode VINs and select correct vehicle options and packages.
- • Research and apply OEM repair procedures and position statements.
- • Blueprint repair plans with technicians, specifying repair vs. replace decisions.
- • Identify required scans, calibrations, and sublet operations for ADAS and safety systems.
- • Determine refinish operations, blending needs, and materials allowances.
- • Create comprehensive parts lists and source OEM, aftermarket, or recycled parts per guidelines.
- • Verify parts availability, pricing, supersessions, and alternative options.
- • Prepare and submit supplements for hidden or additional damage.
- • Negotiate estimate line items and approvals with insurance adjusters.
- • Communicate repair scope, costs, and timelines to customers and obtain authorizations.
- • Schedule repairs, coordinate drop-off/pickup, and set delivery targets.
- • Update customers and insurers on repair status, changes, and completion dates.
- • Ensure DRP, photo, and documentation compliance and accuracy.
- • Request and review frame/structural measurements when indicated.
- • List corrosion protection, seam sealing, and NVH requirements in the plan.
- • Verify pre- and post-repair scans, calibrations, and road tests are completed and documented.
- • Coordinate sublet vendors for glass, alignments, airbags, and calibrations.
- • Review completed repairs for quality, completeness, and estimate conformity.
- • Reconcile final invoices to estimates and resolve variances.
- • Maintain organized files and records for audits, warranties, and compliance.
- • Identify total loss candidates and communicate with insurers and customers.
- • Calculate labor, materials, fees, and taxes per state and insurer rules.
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Supply Chain & Transportation
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This site includes information from O*NET by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license. Career Clutch has modified some of this information for student readability. USDOL/ETA has not approved, endorsed, or tested these modifications. O*NET® is a trademark of USDOL/ETA.
Last reviewed: Jan 2026
